FAQs

📩 How can I contact Buyverse?

You can contact us anytime at info@velzova.com.
Our customer support team will be happy to assist you with any questions or concerns.

🌍 Do you ship worldwide?

Yes, we offer worldwide shipping.

📦 Where do you ship from?

We ship from our international warehouses, primarily located in Asia, to offer you the best prices and a wide variety of products.

✏️ Can I change or cancel my order?

We process orders quickly, so any changes or cancellations must be requested within the first 12 hours after placing your order.

After that time, your order may already be in processing. However, you may request a return once the product has been delivered.

💳 What payment methods do you accept?

We accept major payment methods, including:

Visa
Mastercard
American Express
PayPal

All payments are processed securely.

⚙️ When will my order be processed?

Orders are processed within 1 to 3 business days (Monday through Friday).

Please note:

Orders are not processed on weekends or holidays
During periods of high demand, processing times may be slightly longer

🚚 How long will it take for my order to arrive?

Due to high demand and international shipping, delivery usually takes 2 to 4 weeks.

We always do our best to deliver your order as quickly as possible.

❗ What if I don’t receive my order?

If your order has not arrived within 30 days after shipment, you are entitled to a full refund.

💰 Will I have to pay taxes or customs fees?

The prices on our website are listed in USD and do not include customs fees.

Depending on your country, you may be required to pay:

Import taxes
Duties
Customs fees

These charges are determined by your local customs office and are the customer’s responsibility.

🔄 How can I return an item?

To request a return, contact us at support@velzova.com and we will guide you through the entire process.

⚠️ What if my product is defective, incorrect, or damaged?

If you receive a defective, damaged, or incorrect product, contact us immediately and include:

Your order number
Photos of the product

We will resolve your issue as quickly as possible.

💸 When will I receive my refund?

Refunds are issued to the original payment method.

Processing time: 7 to 10 business days after approval.

If you do not see your refund, please contact your bank or card provider.

Find answers to the most common questions about Velzova shipping, payments, returns, and customer support. Get information about order processing, delivery times, and refund policies.